Ordering & Payments

 

Your Account

Registering with chicophicial.com is easy! Simply click on the “SIGN IN” link at the top of any page and follow the directions to sign up. You’ll enjoy the following exciting benefits through your chicophicial.com account:

Quick & Easy Checkout

Store your information for a quick checkout every time. You’ll also be able to track your packages and view your order history.

Wishlist

Mark all of your favorite items for future reference. You can also share items on your wish list with friends and family. 

Back Order/Pre-Order

We sometimes have merchandise for sale that has not yet been received by our distribution centre, or that has sold out and is being restocked. You may still order these items, and we’ll ship your purchase to you as soon as we receive your merchandise. See below for additional information regarding backordered items.

The expected ship date for backordered/ pre-order merchandise is listed when you add an item to your shopping bag. We will contact you via email if the date changes.

Immediately upon purchase, a preauthorization will be placed on your card for your order. Your card will not actually be charged until your order ships. 

Email Updates

You’ll always be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email we send you.

Calander

This is where we’ll share our favorite events and ideas, so you can stay in the loop – there’s something for every day of the month!

Forgotten Password

Click on ‘Forgot Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.

 How To Shop

TO ADD ITEMS TO YOUR SHOPPING BAG:

Click the desired item, select the applicable size and then click the “Add to Bag” button.

To review the items in your shopping bag click the Shopping Bag Icon at the upper right-hand corner of the screen.

To continue shopping, simply click the “Continue Shopping” button in the bottom left-hand side of the screen; or to check out click the “Proceed To Checkout”.

To Check Out:

Click the Shopping Bag icon at the top right-hand corner of your browser window. You will see the items you have selected, including each item’s price, your subtotal and delivery charges. You will also have the option to edit and remove items from your bag.

Enter any applicable Promotion Codes at the bottom of the screen and click “Apply”.

To exit out of your shopping bag and continue browsing, click the “Continue Shopping” button at the lower left-hand corner of the screen. To continue checking out, click on “Proceed to Checkout”.

Sign in, create an account, or choose to proceed as a guest—then follow the prompts to complete your purchase.

When your purchase is complete, you will receive an order confirmation email at the address you provided. Save this email for your records, as it includes an order number that you can use to check the status of your purchase on your My Account page.

If you have additional questions about how to make purchases on chicophicial.com, feel free to contact us via email at guestservices@chicophicial.com or by phone at UAN NUMBER, six days a week, 10:00 A.M. – 7:00 P.M.

Payments:

Chicophicial.com accepts the following forms of payment: Visa Debit/Credit, MasterCard Debit/Credit, and Cash on Delivery (COD.)

*Please note, COD is only available in Pakistan.

In Case of Payment Failure

In case of a payment failure, make sure the Information passed on to payment gateway is accurate i.e. account details, billing address etc. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on customer care email or give us a call on UAN with your order number for any clarification.

Delivery:

SHIPPING CHARGES

Shipping Charges across Pakistan are Rs. 300.

For international orders, real time carrier rates will be shown on the checkout page based on your location and the weight of your order.

SHIPPING STATUS

Standard order will be delivered within 3-5 working days.

International orders will be delivered in 10-12 working days

You will receive a confirmation email once your order has confirmed.

Please note your order will be processed once your payment has been received. 

Tracking

Tracking your order with chicophicial.com is easy! Once your order is dispatched tracking id will be email to you. On getting your order dispatch confirmation email, you can track your order from www.dhl.com.

Change/Cancel Existing Order

CHANGE

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. As we cannot accommodate any changes to the order, we suggest that the customer cancels the order and places a new order.

Please note, you may cancel the order at anytime before the order has been processed which is normally the next working day. Once the order has been shipped, you will receive a confirmation via email that will contain the tracking information. As soon as the order has been shipped the exchange policy will apply.

CANCEL

You can cancel your order anytime before the item is shipped. Once it is shipped our exchange policy applies. We typically ship orders by 5 pm the next working day after the order is placed.

Backorder/Pre-Order

We sometimes have merchandise for sale that has not yet been received by our distribution centre, or that has sold out and is being restocked. You may still order these items, and we’ll ship your purchase to you when we receive your merchandise. See below for additional information regarding backordered items.

The expected ship date for backordered/pre-order merchandise is listed when you add an item to your shopping bag. We will contact you via email if the date changes.

 

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