Luminescence

There is no exchange policy as per customer's liking or disliking of the product since all outfits are made to order for our esteemed customers.

Any product purchased from Chicophicial E-Store cannot be exchanged or returned under normal circumstances. An exchange will only occur in the unlikely situation that we have sent you a defective or incorrect item, and only in the even the purchased goods is unused and undamaged by the customer. All  custom orders are non-exchangeable.

HOW TO DO EXCHANGE

Send us defective merchandise to our head office address. Shipment will be paid by customer. Once we receive parcel we will examine it. It should be unworn, unaltered with all tags attached. If it fulfils criteria then we will  exchange product depend upon availability if in case product is unavailable customer is allowed to exchange it with similar price product. Amount which customer paid for shipping the defective piece will be used as store credit for next purchase.  

RETURN POLICY

All orders are final, and non-refundable, but you can exchange in an event where an incorrect item has been mailed to you. We can only exchange the purchased items subject to product and size availability. Any exchange/returns should be brought to our notice with one-week of the receipt. Any claims made afterwards would not be honoured

All apparel must be returned unworn, unaltered and with all original tags attached. Returns that do not meet our terms will not be accepted and sent back to the customer.

Selection of wrong size or design by customer will not be included in our return policy as we made on order.

LATE RETURNS
Returns must be postmarked within 7 days from the date your order was shipped. Returns outside of this period are accepted at the discretion of chicophicial.com

EXCEPTIONS
Some exceptions apply to our standard return policy: The sale of all custom orders is final. Orders purchased in sale are not included in exchange or return criteria. Custom orders are all orders that have been tailored and or altered specifically for a customer at their request i.e. formals, bridals and couture pieces & and any ready to wear that has been altered. Custom orders will not be exchanged.

ORDER CANCELLATION POLICY
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will apply. CHICOPHICIAL has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution. You have only 24 hours to cancel your order after 24 hours it will be in process.